Second Chance Digital customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details (for Data Protection and Privacy use only).
Email. GDPR@secondchancedigital.com
What information we collect, use, and why
We collect or use the following information to provide services and Digital Products:
- Names and contact details
- Purchase or account history
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Purchase history
- Account information, including registration details
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
- Purchase or viewing history
- Website and app user journey information
- Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Legitimate interest:
- We only collect minimal information such as name and email address, this is primarily to support the supply of digital products such as online courses, and subsequent membership access so customers can access or download purchases, or engage with subscriptions. However; from time to time we may rely on legitimate interest in order to provide existing or previous customers with news and information for directly related products only, (for example; related online courses, ebooks, or training guides which would be of relevance and interest to the customer).
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Legitimate interest:
- We only collect minimal information such as name and email address, this is primarily to support the supply of digital products such as online courses, and subsequent membership access so customers can access or download purchases, or engage with subscriptions. However; from time to time we may rely on legitimate interest in order to provide existing or previous customers with news and information for directly related products only, (for example; related online courses, ebooks, or training guides which would be of relevance and interest to the customer).
Where we get personal information from
- People directly
How long we keep information
We retain your details during the time you have an active account on our website, and for 6 months after that, for the purpose of post sales feedback and any relevant news and information updates which may be relevant to you (on the basis of legitimate interest only).
However; at all times, under the GDPR regulations, you are entitled to use your “right to be forgotten”, in which case your name and email address will be removed from our system, but please note that doing so will impact access to any accounts or subscriptions you have with us. If in doubt please contact us.
Who we share information with
Data processors
Transaction Processing via Stripe or Paypal.
This data processor does the following activities for us: We use third party PCI / SCA secured transactional processing through Stripe or Paypal so that customers can purchase digital products or subscriptions.
Thrivecart
This data processor does the following activities for us: We use Thrivecart to facilitate product, membership, and subscription access.
Get Response
This data processor does the following activities for us: We use Get Response to facilitate product, membership, and subscription access.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the GDPR supervisory authority in the UK (ICO).
Last updated
4 July 2024